FAQ
  1. How do I use this site?

  2. Is there a charge for using this site? 

  3. When are messages delivered?  

  4. Can my message be held up for delivery?  

  5. If my message is rejected, do you refund the fee?  

  6. My loved one is no longer at the facility. Will you refund my balance?  

  7. I can’t figure out this site. Can I call you for help?  

  8. When will I be able to send messages to inmates at xyz institution? 

  9. Are my messages monitored?  

  10. I have forgotten my login and/or password. Can you reset it? 

  11. How will the charge appear on my credit card statement? 

  12. How can I contact CorrLinks? 

  13. Why do I see a $1.01 charge on my credit card statement? 

  14. I signed up for your service but never received my verification link, what happened? 

  15. I have already signed up and added one inmate to my account. Now the system won't let me register another inmate as it says the 'email address is already in use'. What do I do? 

  16. Is there any way to alert my regular email when I have a message in CorrLinks? 

  17. How do I send a message? 

  18. Why does it say my inmate is unavailable?

  19. How do I unblock an inmate?

  20. Why am I being charged sales tax when I recharge my account?

  21. It says I have unread messages but I can’t see them.

1. How do I use this site?

You must sign-up by agreeing to the terms and conditions of usage and creating an account. If you’re communicating with an inmate at a subscribing state or county facility, you will also need to fund your account using a Mastercard or VISA credit card.

If you’re communicating with a federal inmate you will need to add inmates with the identification code sent to you by email.

With your account, you’ll be able to add inmates with whom you wish to communicate. You will need to know the inmate number to add them to your address book.

Once the inmate is added, you can compose and send a new message.

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2. Is there a charge for using this site?

Charges for using this site are based upon agreements with Correctional agencies. This site does not charge for sending or receiving messages from inmates at Federal Bureau of Prisons facilities with TRULINCS. Currently sending messages to - Iowa inmates costs $0.25 per message, Oklahoma inmates costs $0.30 per message and Minnesota inmates costs $0.30 per message.

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3. When are messages delivered?

Messages are generally delivered by the institution staff at a time of their choosing.

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4. Can my message be held up for delivery?

The institution staff have the final authority for delivery of any and all messages and may review it, hold it or reject it just like any other package or letter entering the institution.

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5. If my message is rejected, do you refund the fee?

Just like any other letter mailed to the inmates at an institution, the fee to send a letter is the cost of transporting the message to the facility. If the institution rejects a letter, no fee will be refunded.

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6. My loved one is no longer at the facility. Will you refund my balance?

Yes. If all inmates in your address book have been released from our subscribing institutions, you may request a cancellation of your account and a refund of your remaining balance. We will issue the refund to your credit card within 48 hours.

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7. I can’t figure out this site. Can I call you for help?

Sorry, we keep the fees for users of this site low by providing online support only. The process to use this site is very simple – please see Question #1 – How do I use this site.

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8. When will I be able to send messages to inmates at xyz institution?

We are working on adding facilities for friends and families to communicate with incarcerated loved ones but are not able to predict when a facility may be added. If your loved one is at a subscribing facility, you’ll be able to add them to your address book with the inmate number.

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9. Are my messages monitored?

The institution housing an inmate determines its need for monitoring messages, letters and other communication. If desired, the institution may monitor any or all messages for any or all inmates. CorrLinks staff does not monitor your messages but may need to assist the institution in such monitoring from time to time.

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10. I have forgotten my login and/or password. Can you reset it?

We have provided a self-reset tool for your user name and password that utilizes the questions and answers you provided at sign-up. Our staff does not reset user passwords, nor can provide a previously used username or password.

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11. How will the charge appear on my credit card statement?

Credit card charges made on the CorrLinks web site will appear on your credit card statement as CorrLinks/AdvTecGrp.

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12. How can I contact CorrLinks?

You can contact CorrLinks from  Customer Support 

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13. Why do I see a $1.01 charge on my credit card statement?

Depending on your credit card provider, you may see a temporary $1.01 authorization charge on your statement. This authorization is processed by our credit card processor, to validate the account and is automatically removed within 3-4 business days.

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14. I signed up for your service but never received my verification link, what happened?

Please check your spam folder to make sure that your email provider did not mark it as spam. Be sure to add web@corrlinks.com to your address book so that messages from CorrLinks don’t get flagged. If you still cannot find your link, click  here  to have it sent again.

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15. I have already signed up and added one inmate to my account. Now the system won't let me register another inmate as it says the 'email address is already in use'. What do I do?

Please follow these steps:

1. Login to www.corrlinks.com with your account (use Forgot My Password link if you don't remember the password)
2. Click Account Management
3. Click Manage my inmate list
4. Select Federal Bureau of Prisons as the agency
5. Type in the ID code (not the register number )
6. Click Go

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16. Is there anyway to alert my regular email when I have a message in CorrLinks?

1. Login to www.corrlinks.com
2. Click Account Management
3. Click Manage My Inmate List
4. Click the box under email alert next to the inmate's name

Alerts will begin going to the email address under which you registered.

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17. How do I send a message?

1: Login to the site at www.corrlinks.com
2: Click Mailbox
3: Click New Message
4: Where it says "Click to add recipients", click the mouse and then place a check in the box next to the inmate's name
5: Click Ok
6: Type in a subject and message
7: Click Send

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18. Why does it say my inmate is unavailable?

Periodically, a correctional institution may restrict an inmate's access to messaging. During those times, the inmate will be unavailable for you to contact. You will be notified when they are again available for messaging.

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19. How do I unblock an inmate?

To unblock an inmate you must then send a written request to the institution to notify them that you would like the block removed. You can find the appropriate mailing address by visiting www.bop.gov. Once the block is removed the inmate will need to re-add your email to generate a new invitation to you with a new id code. When you get that log in to your Corrlinks account and add the id number.

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20. Why am I being charged sales tax when I recharge my account?

Per Iowa Rule 701-18.20(1), CorrLinks.com is required to collect sales tax for messaging services.

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21. It says I have unread messages but I can’t see them.

By default the inbox displays messages received in the last two weeks. To increase this timeframe, change the dates at the top of the page and click the Update button. If you still don’t see messages, try deleting your temporary internet files.

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