You must sign-up by agreeing to the terms and conditions of usage and creating an account. If you’re communicating with a person in custody at a subscribing state or county facility, you will also need to fund your account using a Mastercard or VISA credit card.

If you’re communicating with a federal person in custody you will need to add persons in custody with the identification code sent to you by email.

With your account, you’ll be able to add persons in custody with whom you wish to communicate. You will need to know the person in custody number to add them to your address book.

Once the person in custody is added, you can compose and send a new message.

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Charges for using this site are based upon agreements with Correctional agencies. This site does not charge the public for messages from/to persons in custody residing at facilities operated by the Federal Bureau of Prisons or CoreCivic (CCA). The charge for messages from/to persons in custody residing at facilities operated by State DOC (Iowa, Massachusetts, Nevada, Rhode Island, and Wisconsin); Bexar County, TX; Madison County, AL; and the US Navy Brig is per the rates approved by the respective agency.

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Messages are generally delivered by the institution staff at a time of their choosing.

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The institution staff have the final authority for delivery of any and all messages and may review it, hold it or reject it just like any other package or letter entering the institution.

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Just like any other letter mailed to the persons in custody at an institution, the fee to send a letter is the cost of transporting the message to the facility. If the institution rejects a letter, no fee will be refunded.

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Yes. If all persons in custody in your address book have been released from our subscribing institutions, you may request a cancellation of your account and a refund of your remaining balance. We will issue the refund to your credit card within 48 hours.

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Sorry, we keep the fees for users of this site low by providing online support only. The process to use this site is very simple – please see Question #1 – How do I use this site.

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We are working on adding facilities for friends and families to communicate with incarcerated loved ones but are not able to predict when a facility may be added. If your loved one is at a subscribing facility, you’ll be able to add them to your address book with the person in custody number.

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The institution housing a person in custody determines its need for monitoring messages, letters and other communication. If desired, the institution may monitor any or all messages for any or all persons in custody. CorrLinks staff does not monitor your messages but may need to assist the institution in such monitoring from time to time.

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We have provided a self-reset tool for your user name and password that utilizes the questions and answers you provided at sign-up. Our staff does not reset user passwords, nor can provide a previously used username or password.

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Credit card charges made on the CorrLinks web site will appear on your credit card statement as CorrLinks/AdvTecGrp.

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You can contact CorrLinks from  Customer Support 

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Depending on your credit card provider, you may see a temporary $1.01 authorization charge on your statement. This authorization is processed by our credit card processor, to validate the account and is automatically removed within 3-4 business days.

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Please check your spam folder to make sure that your email provider did not mark it as spam. Be sure to add [email protected] to your address book so that messages from CorrLinks don’t get flagged. If you still cannot find your link, click  here  to have it sent again.

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Please follow these steps:

1. Login to www.corrlinks.com with your account (use Forgot My Password link if you don't remember the password)
2. Click Account Management
3. Click Manage my Person in Custody list
4. Select Federal Bureau of Prisons as the agency
5. Type in the ID code (not the register number )
6. Click Go

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1. Login to www.corrlinks.com
2. Click Account Management
3. Click Manage My Person in Custody List
4. Click the box under email alert next to the person in custody's name

Alerts will begin going to the email address under which you registered.

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1: Login to the site at www.corrlinks.com
2: Click Mailbox
3: Click New Message
4: Where it says "Click to add recipients", click the mouse and then place a check in the box next to the person in custody's's name
5: Click Ok
6: Type in a subject and message
7: Click Send

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Periodically, a correctional institution may restrict a person in custody's access to messaging. During those times, the person in custody will be unavailable for you to contact. You will be notified when they are again available for messaging.

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To unblock a person in custody you must then send a written request to the institution to notify them that you would like the block removed. You can find the appropriate mailing address by visiting www.bop.gov. Once the block is removed the person in custody will need to re-add your email to generate a new invitation to you with a new id code. When you get that log in to your Corrlinks account and add the id number.

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Per Iowa Rule 701-18.20(1), CorrLinks.com is required to collect sales tax from Iowa customers.

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By default the inbox displays messages received in the last two weeks. To see all unread messages, click the “Unread Messages Only” checkbox. If you still don’t see messages, try deleting your temporary internet files.

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We have created a YouTube channel with multiple videos to help navigate through the CorrLinks Video Service. You can watch them here.

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• The Text service allows CorrLinks emails to be sent and received directly to phones that do not have data plans and is currently only compatible with four carriers; Verizon, T-Mobile, Sprint and AT&T.
• Text service is an optional premium service and will require you to enter a credit card to make the payment(s).
• You will be required to enter your phone number and carrier on initial setup. Please note, a phone number can only be associated with one active CorrLinks account.
• To use the Text service, the person in custody must be a valid/active contact and all other rules pertaining to emailing person in custody contacts will still apply.
• You can see more information here.

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